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Quote Acceptance & Feedbackgrizzly2024-11-08T13:54:12+00:00

Home » Quote Acceptance & Feedback

Quote Acceptance & Feedback

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Removal Acceptance

Storage Acceptance

Customer Service Questionnaire

BAR Code Of Practice Questionnaire

Removal Acceptance

If you have decided to use the services of AJ Removals, you will need to agree to our Terms & Conditions. *Please don’t forget to quote your reference number, this can be found on all correspondence.

Removal Acceptance of Quotation Form

Optional Services Required:Purchase New BoxesFull Packing ServicePart Packing/Fragile Packing OnlyKey Waiting Time WaiverFurniture Disposal

Date of Removal:

Is this date confirmed? YesNo

I declare I have full authority to enter into this contract

I have read and agree to the Terms and Conditions and MoveProtect Addendum

I accept enhanced liability under MoveProtect at the quoted rate and have declared the correct value of my goodsI decline enhanced liability under MoveProtect and understand that limited liability will apply as per point 9c of the Terms and Conditions

Storage

Just like our removals acceptance, you will need to agree to our storage terms and conditions, as well as providing some additional information.

Storage Acceptance of Quotation Form

I accept enhanced liability under MoveProtect at the quoted rate and have declared the correct value of my goodsI decline enhanced liability under MoveProtect and understand that limited liability will apply as per point 9c of the Terms and Conditions

Customer Service Questionnaire

Please take the time to answer our questions below by selecting the appropriate rating for each question, from excellent to unsatisfactory. Also feel free to leave further comments in the boxes provided and contact us if you have any further queries or suggestions on how we can improve our service.

Customer Service Questionnaire

Q1. Helpfulness & quality of communication with office staff ExcellentGoodAcceptablePoorUnsatisfactory

Q2. Advice & information by sales staff ExcellentGoodAcceptablePoorUnsatisfactory

Q3. Paperwork & written communication accurate & easy to understand ExcellentGoodAcceptablePoorUnsatisfactory

Q4. Keeping to agreed removal schedules ExcellentGoodAcceptablePoorUnsatisfactory

Q5. Appearance of the removal team ExcellentGoodAcceptablePoorUnsatisfactory

Q6. Helpfulness & professionalism of removal team ExcellentGoodAcceptablePoorUnsatisfactory

Q7. Overall care of possessions ExcellentGoodAcceptablePoorUnsatisfactory

Q8. Packing/unpacking services Not ApplicableExcellentGoodAcceptablePoorUnsatisfactory

Q9. If you had cause for complaint, were you happy with the way it was handled? Not ApplicableVery HappyHappySatisfiedUnhappyVery Unhappy

Q10. Would you use AJ Removals again or recommend our services? DefinitelyVery LikelyMaybeUnlikelyNever

Overall Rating ExcellentGoodAcceptablePoorUnsatisfactory

BAR Code of Practice Questionnaire

As a member of the British Association of Removers we are required to ask the following questions. We would be grateful if you could take the time to read through and answer the questions as appropriate.

BAR Code of Practice

Were you made aware of the BAR code of practice? YesNo

Did the BAR member draw attention to liability for loss or damage? YesNo

Were you given a clear description, price and timetable for the work to be carried out? YesNo

Did the BAR member draw attention to the time limits for making claims? YesNo

Did the BAR member draw attention to your cancellation/postponement rights and charges? YesNo

Did the BAR member explain your insurance or other protection options? YesNo

Were you made aware of the procedure for making claims and to whom complaints should be referred? YesNo

If you made any claim or complaint, was this handled courteously and promptly? YesNoNot Applicable

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Removals
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Address

AJ Removals
Units 1 & 6 Old Station
Business Park Wells Road,
Hallatrow, BS39 6EN

Contact

Tel: 01225 404060

Email: enquiries@ajremovalsbath.co.uk

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AJ Removals & Deliveries Ltd, Company Number: 006673659 / VAT Registration Number: GB976762951

BAR Membership Number: A127 | Privacy Policy | Website by Grizzly

Home
About Us
Removals
Storage
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Customer Services
Get a quote
Contact us

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